Returns and Cancellations | The Gold Tooth Fairy

Cancel a pre-order

You are charged when you place a pre-order.
You can cancel for a full refund any time before your order ships. Use the Order status page with your order number and email, or the cancel link in any pre-order email.
The refund goes back to the original payment method.

Unopened kits can be returned within 30 days of delivery for a refund of the product price. Return shipping is paid by the customer unless the item was incorrect or damaged.
Opened kits cannot be returned, because they contain a marker, dust and a vial that cannot be resold.
To start a return, email hello@goldtoothfairy.com with your order number. We reply within 2 business days with instructions.
Refunds are issued within 10 business days of receiving the return.

If a part arrives damaged, missing or incorrect, email hello@goldtoothfairy.com with your order number and a photo. We will replace the part or the kit at no cost.
Gift recipients: email us with the order number or the name of the sender and we will help.